Help & support
How can we help?
Answers to the questions parents ask most. If yours isn’t here, email us and a real person will reply.
Getting around
Where do I write about one child?
On the home screen, tap "What did … do today?" on that child’s card, or tap the + button and choose the child at the top of New moment. Tap more than one child for a moment they shared.
How do I tag a moment, like #art?
In New moment, tap Tag and type the tag, or pick one of your family’s tags. You can also type it in your note, like "Painted a rainbow #art", and it becomes a tag.
To see every photo with a tag, open the Albums tab and scroll to Tags. To see every moment with it, tap the tag on any moment.
Where are my albums?
In the Albums tab. Each child has an album of photos, videos and voice notes. Moments you tagged with more than one child appear in "together" albums, and every tag has its own album.
How do I write a letter to my child?
Open the Kids tab, tap Letters under your child, then Record a letter. Speak or type it, and choose when it’s meant to be opened, such as their 18th birthday.
Can the app remind me to write?
Yes. Open Settings, turn on Daily nudge and pick a time. Each day the app asks about one of your kids, like "What did Violet do today?", and tapping it opens a new moment for them. It skips days you’ve already written.
Can I see the getting started tips again?
Yes. Open Settings and tap Getting started. You can replay the opening story from Settings too.
Sharing and backup
How do I share the journal with my partner?
- Open Settings, then Family & backup, and sign in with your email.
- Tap Start family journal, then Share invite.
- Your partner installs the app, opens Family & backup, signs in and enters the six-character invite code.
Everything already in your journal is shared, and from then on you both see each other’s moments.
Is my journal backed up?
With Family & backup turned on, your journal and its photos, videos and voice notes are backed up online. You can also have the app save a copy of the photos and videos you take to your phone’s gallery: Settings, Save photos and videos to my phone’s gallery.
I got a new phone. How do I get my journal back?
Install The Golden Blink, open Family & backup and sign in with the same email. Your family’s journal comes back automatically.
Can I keep a copy of my journal outside the app?
Yes. Open Settings, then Export my journal, and choose a folder (on your phone, in iCloud Drive or Google Drive, or a USB drive). On Android, make a new, empty folder for it in the picker and choose that. You get a page called journal.html that opens in any web browser, even offline, with every photo, video and voice note, and journal.json with everything as data. Keep the files together so the page can find the photos.
I didn’t get the sign-in code.
Check your spam or junk folder, and that the email address is spelled correctly. Codes expire after a short time, so tap Send a new code if it’s been a while.
Subscriptions and your account
How do I cancel my subscription?
Subscriptions are managed by Apple or Google. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions. Cancel at least 24 hours before it renews.
How do I delete my account?
In the app: Settings, Family & backup, Delete account. See Delete your account for what gets deleted, or to ask us to do it by email.